⚠ Notice: As of Oct 31st, 2022 Property Protect will cease operations and will be shutting down.

FAQs SecureStay

Property Protect is a technology platform and a subsidiary of Martin Burlingame Insurance Agency, Inc. Insurance is provided through Commercial Insurance Group, LLC dba Bigfoot Insurance (in CA Bigfoot Specialty Insurance Agency license: 0H38597).

Northfield Insurance Company is a subsidiary of Travelers Insurance and is the insurance company for policies sold on the Property Protect platform. Property Protect only places coverage with financially-strong national and global insurance groups that achieve an A. M. Best Financial Strength Rating (FSR) of "A" or higher, and an A. M. Best Issuer Credit Rating (ICR) of "A" or higher

SecureStay Damage Waiver:

You have paid a non-refundable, $39 fee for the dates of the reservation.

You have paid a non-refundable, $49 fee for the dates of the reservation.

The policy covers up to $1,500 for any damage or theft during a guest stay. $1 deductible applies.

The policy covers up to $3,000 for any damage or theft during a guest stay. $1 deductible applies.

Coverage for listings in all 50 states

Owners receive a referral link to share with guest and are notified when guest purchases policy

Quick and efficient claims processing

Higher coverage limits than most security deposits

Online portal for digital claims processing

No cost to owners

Coverage begins the day and times the guest checks in and ends the day and time of guest checkout.

To get your custom link, complete the short application here: https://sdw.mypropertyprotect.com/affiliate

The Security Deposit Waiver program is underwritten by Northfield Insurance an A++ XV subsidiary company of Travelers Insurance. It is written on a Baillee insurance form and covers damage/theft to the home’s contents. Owners and Property Managers use this policy in case of guest damage or theft during a short term rental stay.

Hello, yes we can offer a policy for any guest damage or theft in a tiny home. If you are looking for liability insurance too we have a partner that offers that coverage we can recommend. We can also do yurts, container homes, modular homes. It can be on wheels, sleds, foundations, stilts.

Listing / Calendar (iCal) Questions: Multiple Listings - I list on Airbnb and VRBO & those calendars are imported to each site.


Should you have to file a claim we require photos of the damage or theft, documentation of receipts or repair invoices and a short summary of what happened, guest first and last name and dates of stay. For claims over $1,000 a police report is required.

We currently have a flat rate premium for our policies. If we saw multiple recurring claims that obviously will flag the underwriters but our policies are not like car insurance.

The insurance company underwriting this program is one of the largest in the world.

Booking Process:

We just need you to add the iCal for VRBO separately. Just click “Add another Listing” and copy/paste your VRBO iCal into your Property Protect profile. Or you can paste here and I can update for you. It will show two listings but you’ll see one is AirBnb and the other VRBO when you see total bookings for each channel.

The calendar will recognize blocked dates but not charge for those. When you are setting the blocked dates, we need you to include one of the following keywords: BLOCKED, CLOSED, HOUSEKEEP. If for some reason it does charge for a blocked day and not an official reservation, we refund that immediately. Right now blocked dates will show up in the Bookings list, but we are working on fixing it so it displays intentionally blocked dates in another tab..

That’s ok, we can work with any booking platform’s iCal or an iCal from a Gmail calendar if you do direct bookings.

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